Karen is an operations leader and team builder. Karen has been managing and growing Innovation Factory’s business operations since 2017 and brings with her 15+ years of career experience predominantly being in fast-paced, technology environments including BlackBerry Ltd. During her time at BlackBerry, Karen worked on product launches with major telecommunication partners worldwide. Her focus is always on operational excellence and ensuring stakeholder satisfaction as well as positive customer and partner relationships.

Karen holds a Bachelor of Business Administration (BBA) from Wilfrid Laurier University and is a certified Project Management Professional (PMP®). Karen loves staying active in the community and is Chair of Hamilton’s Industry Education Council Board of Directors. Outside of work, she enjoys skiing, running and cheerleading her four daughters in all their many activities and endeavours.