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About us

Helpful Places helps organizations, and the communities they serve, harness the power of technology in ways that are transparent, inclusive, participatory, and in alignment with community goals.

One of the ways we do this is by advancing the adoption and stewardship of Digital Trust for Places and Routines (DTPR), an open-source communication standard designed to increase transparency, legibility and accountability for digital technology in public places.

We believe the ways places are designed and operated – and the technologies within them – should be helpful and empowering for people and their communities.

Program engagement

Helpful Places


Jacqueline Lu

President, Co-founder





Celebrate BIG ideas that make a bigger impact at The Big DiF, Innovation Factory’s annual open house and client showcase. Join 250+ people from the Hamilton-Halton community to celebrate entrepreneurship and innovation.

Join Innovation Factory's Annual Open House - The Big DiF!

Network with 250+ industry professionals, discover emerging solutions from our innovators, and celebrate entrepreneurship within the Hamilton-Halton ecosystem.

May 9, 2024 | 4:00pm – 8:00pm | Hamilton, Ontario