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Sales & Marketing Peer-to-Peer: 5 Lessons from 10 Years Spent in Customer Success

February 10 @ 9:00 am - 11:00 am











Join Sam Brennand of OnCall Health as he discusses 5 lessons he’s learned from a decade spent in a variety of account management and customer success leadership roles at Venture Accelerator Partners, Uberflip, InVision, and OnCall Health. In this session, Sam will cover best practices for:

Identifying your organization’s ‘customer value metric’
Approaches to effectively (and pragmatically) mapping the customer journey
Building actionable customer success plans
The best approaches to leveraging customer success technologies
Strategies for scaling a customer success team


photo of Sam Brennand

Sam Brennand, VP Customer Success @OnCall Health

A graduate of Laurier’s Honours BBA program, Sam Brennand has hands-on experience in the startup, technology, telecommunications, and B2B consulting industries. He has a passion for marketing, communications, and great design and enjoys learning and skill building on the fly.


About On Call Health:
OnCall Health enables healthcare organizations to launch and scale their own virtual care programs with secure video and instant messaging on any device or browser, online booking, digital forms, file sharing, paperless intake, integrations, analytics, and more.

About Innovation Factory

Innovation Factory is a non-profit business accelerator, serving as the catalyst for tech innovation in the greater Hamilton area since 2011. Innovation Factory provides business services, training and mentorship to help entrepreneurs with advanced manufacturing, clean tech, information tech, life science and social innovations to bring their ideas to market, increase revenues, attract investment and create jobs.


February 10
9:00 am - 11:00 am
Event Category: