Role Summary

As the Program Coordinator, you are a highly motivated and organized self-starter with experience wearing multiple hats and managing competing priorities and projects.

As an active and engaged member of Innovation Factory’s Partnership and Programs team, you will focus on administrative support, file coordination, and program fulfillment. You demonstrate that you are able to manage multiple objectives simultaneously, have excellent attention to detail, and can use your communication skills to connect with the innovation community.

You will contribute to driving the fulfillment and administration of various Innovation Factory programs including the Runway program, OwnershIP program, annual partnership management, and any new program development initiatives. You will coordinate activities which include data entry, program intake, onboarding, messaging and communication, execution of tactics and plans, maintaining up-to-date content, and supporting the maintenance of online resources. You will also provide ongoing concierge support to Runway clients and assist with other Innovation Factory teams, programs, and initiatives as needed.

This is a 12-month contract, full-time position. This role will work collaboratively with all departments and teams within iF and reports to the Manager, Partnerships and Programming.

Core Responsibilities

Program Administration

• Act as a point of contact for supporting program participants, partners and stakeholders.
• Organize, track, and update program documentation. 
• Provide frontline program customer service at Innovation Factory – providing information about Innovation Factory programming and other resources available by Innovation  Factory, its programs and partners 
• Manage CRM, project management, booking, and invoicing tools for Runway and  OwnershIP clients, coordinating with partners and stakeholders. 
• Connect and liaise with Expert Advisors, ensuring client and program needs are on track and applicable resources are available. 
• Assist with reporting out on evaluation metrics to determine success and impact of  programs. 
• Work cross functionally with Operations, Marketing and Venture Growth to ensure all  program elements are managed efficiently. 
• Coordinate with community stakeholders and participating companies to ensure  individual client projects are assigned, started, and completed successfully. Includes  both pre- and post- program coordination and reporting.
• Ensure ongoing communication is maintained among program stakeholders and  establish the most appropriate cadence for meetings and monitoring projects among  subgroups. 
• Be directly responsible for the intake and onboarding of all clients and participants to the  Runway and OwnershIP programs, see more in Front of House Support.

Front of House Support

• Manage the onboarding processes, conducting due diligence for Runway, and  conducting client needs assessments for OwnershIP. 
• Provide ongoing concierge support to Runway clients. 
• Support the fulfillment of the Runway program, OwnershIP program, and annual  partnership management. 
• Data entry supporting all programs. Including the following platforms: ○ Innovation Factory CRM 
  • Asana Project Management Boards 
  • Cognito Forms Information Intake tools 
  • Partnership onboarding documentation across tracking tools 
• Work with Program Manager to manage internal relationships and communications  necessary to successfully execute the Runway and OwnershIP programs.
• Support leadership with developing strategy and business planning processes and  monitor program performance against stated objectives.

Digital & Content Responsibilities

•  Support the development and ongoing efforts to update and maintain multiple existing  website properties as well as new website projects. 
• Assist with the creation and circulation of online, print, and other promotional or  informational program materials and/or content. 
• Support with the planning, development, and execution of Academy platform content  from partners and stakeholders.

Other Project Support

• Support the leadership team and Manager, Partnerships and Programs in initiating new  programs. This may also involve collaborations where we work with partners to deliver  programs and revenue-generating initiatives. 
• Work with Operations, Marketing, and Partnerships & Programs teams to manage  internal relationships and communications necessary to successfully execute the  Runway and OwnershIP programs. 
• Keep informed of industry trends and concepts that can be used to enhance program  offerings. 
• Other duties as assigned.

Essential Skills and Qualifications

•  Recently completed a relevant post-secondary education, College diploma or University degree (For example Business, Communication). 
• Proficiency using Microsoft Office and Google apps. 
• Strong communication skills, both written and verbal. 
• Organized, punctual, results-minded, and a strong attention to detail.
• Proven ability to deliver programs in an organized and detailed manner to keep projects  to planned timelines. 
• Motivated self-starter who works well individually and as part of a team.
• Hybrid work environment, but in-office is required at minimum three days per week in  either/both Hamilton & Halton Innovation Factory offices 
• Access to a vehicle and valid, Ontario G class license is strongly recommended

Assets

• Project management experience is an asset. 
• Experience with newsletter/mailing technologies, WordPress, Canva, CRM.
• Previous experience with start-ups, new businesses, incubators, accelerators, business  development, or client and/or account management is considered an asset
• Familiarity with the innovation and transportation sectors.

Working Conditions

• 5 days per week; 37.5 hours per week, regular daytime business hours are between 9am EST to 5 pm EST.
• Some localized travel required (GTA).
• Location either/both office locations

Location

Innovation Factory

• B21-175 Longwood Rd S, Hamilton ON
• 801-5500 North Service Rd, Burlington, ON

About Innovation Factory

Innovation Factory (iF) is a not-for-profit business accelerator, providing entrepreneurs with business services, training, mentorship and strategic connections to help bring disruptive technologies to market, increase revenues, attract investment and create jobs.

Our mission is to be the primary catalyst for technology innovation in the greater Hamilton and Halton areas with a vision to make the region Canada’s fastest-growing innovation community and the first port of call for innovators. We will do this via direct 1-1 support for companies; creating partnerships, and building community. We will create an environment and culture that draws people into the region as a place to invest, live, learn, work and start businesses.

The Innovation Factory is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. Accommodation will be provided throughout the hiring process, as required. Applicants must make their needs known in advance.

For more information please visit www.innovationfactory.ca